Speaker: Manuel Luaces Naranjo. Director of Luaces Consultores, SL
C.Contents of the exhibition: (40 minutes)
• Quality management in services (Servution Processes)
• Customer loyalty management
• Management and analysis of economic results
Round table and open debate (20 minutes)
Date: Thursday, February 23, 2017, from 12:30 p.m. to 1:20 p.m.